At Aamir Maqsood Ltd, we strive to provide our customers with high-quality products. However, we understand that there may be occasions when you need to return an item. Please read our return policy carefully to understand the process.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and in the original packaging with all tags attached.
- You must initiate the return process within 30 days from the date of receipt.
- Certain items may be exempt from returns, including custom products, perishable goods, etc.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [insert customer service email] or [insert phone number] to request a return authorization. Please provide your order number and the reason for the return.
- Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
- Pack the Item: Securely package the item in its original packaging, including all accessories, manuals, and any promotional items received.
- Ship the Item: Send the package to the address provided in the return authorization instructions. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
3. Refund Process
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within , 7-10 business days.
4. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@aamirnaqsood.com or +44 792 349 6758. We may request photos of the damage for our records. We will arrange for a replacement or a refund as appropriate.
6. Non-Returnable Items
The following items are non-returnable:
- List any non-returnable items, such as opened software, personal care items, etc.
7. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:
Aamir Maqsood Ltd
Email: support@aamirnaqsood.com
Phone: +44 792 349 6758
Address: Office 235, 85 Dunstall Hill, Wolverhampton, England, WV6 0SR, UNITED KINGDOM